1. How do I correctly submit a wish list, and how will wishes be fulfilled?

Simply leave your wish list in the order notes during checkout. Tell us your favorite colors, themes, or item types (e.g., “squishy toys,” “cute hair clips,” “gel pens”). We can’t promise every item will match your list, but we’ll do our very best to make your surprise as close to your dream as possible.

2. What should I do if my payment fails?

Double-check card details and billing info.

Contact your bank to ensure no blocks or restrictions.

Try another payment method.

Still stuck? Reach out to us via the Contact Us page and we’ll help you complete your order.

3.What’s included in a Mystery Surprise Scoop?

Each scoop includes 12+ adorable items—from squishy toys and plushies to stationery and accessories—tailored to your chosen color theme.

4.Do you restock items?

Our inventory changes often, and many items are limited edition. If you see a color variant or scoop you love, grab it before it’s gone!

5.How long will my order take to arrive?

Orders take up to 1-5 business days to process, plus 8–12 business days for delivery. You’ll receive tracking info once it ships. Full details are available on our Shipping Policy page.

6.Do you ship internationally?

Yes! We ship worldwide. Orders over $99 qualify for free standard international shipping.

7.Can I choose that i want in my scoop gift?

Nope—that’s the fun part! You can share your preferences via the wish list, but the joy of a Mystery Scoop is the surprise.

8.Can I request specific items or colors?

You can leave preferences in the order notes (e.g., favorite colors or items you don’t want), and we’ll do our best — but no guarantees. It’s a mystery after all! ????

9.Can I return or exchange my Mystery Box?

All sales are final. Because each scoop is a surprise and made to order, we don’t accept returns or exchanges.

10.Can I cancel or change my order?

You can cancel within 30 minutes of placing your order. After that, all orders are final and cannot be changed or canceled.